Frequently Asked Questions
Is 3-D Secure mandatory for all online transactions?
No. In the UK and EU, Strong Customer Authentication (SCA) requirements apply to in-scope payments, subject to exemptions. EMV 3DS is a common way to support SCA for online card payments. Card schemes and issuers may also require authentication.
Can 3DS cause payment declines?
Yes. A payment may fail if required authentication is unsuccessful, the customer abandons the challenge, or a technical error occurs. Successful 3DS authentication does not guarantee payment approval: the issuer may still decline the payment during authorisation.
How do I know if a website uses 3-D Secure?
You may see a verification screen or receive a request from your bank to confirm the payment. However, 3DS can also complete without additional customer input, so the absence of a verification screen does not mean that 3DS was not used.
What if a customer fails the 3DS authentication?
If successful authentication is required, the payment cannot proceed without it. The customer may need to retry authentication or choose another payment method.
Is 3-D Secure available for all card networks?
Not all card networks support 3DS. Major networks, including Visa and Mastercard, have 3DS programmes, but availability for a particular card depends on the issuer and the payment provider's integration.
What is 3D Secure authentication?
3D Secure authentication is the process through which the issuer checks whether the person making an online card payment is the legitimate cardholder. It may complete without additional customer input or require a code, biometric check or banking app confirmation. Authentication is separate from payment authorisation.
What is 3DS 2.0 and how is it different from 3DS 1.0?
Unlike 3DS 1.0, it supports richer data exchange, risk-based authentication, frictionless flows and mobile app integration. It can support SCA requirements, but using 3DS does not automatically ensure compliance.
What is 3D Secure 2.1 and how does it change gateway authentication?
3D Secure 2.1 added delegated authentication and decoupled authentication to the EMV 3DS 2.0 spec. A payment gateway that supports 3DS 2.1 can let a trusted wallet complete authentication on the issuer's behalf, or verify a cardholder out-of-band for merchant initiated transactions — reducing redirects while keeping the liability shift.
Does 3D Secure work on mobile apps?
Yes. EMV 3DS supports app-based authentication through a 3DS SDK. Depending on the issuer and integration, a challenge may appear within the merchant app or require switching to a banking app. Biometrics are one possible authentication method.