Frequently Asked Questions
What is a personal identification number (PIN)?
A personal identification number (PIN) is a short numeric code (typically 4-6 digits) used to authenticate a cardholder at a point of sale, ATM, or online banking session. The PIN confirms you are the legitimate card owner and authorises the transaction, working alongside chip & 3-D Secure to prevent unauthorised use.
What should I do if I forget my PIN?
Contact your bank or card provider to reset or get a new one.
Do all debit and credit cards have a PIN in the UK?
Yes, most UK debit and credit cards require a PIN for in-person transactions.
How is a PIN different from a password or CVV number?
A PIN is utilized when you are making a payment, while a password or CVV is utilized to secure online accounts.
Can I change my PIN, and how?
Yes. You can change your PIN at most ATMs or through your bank’s app or provider service.